Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Our priority is to deliver customer's product safe and sound that is why we do not compromise on shipping, we deliver all parcels from UPS for safe and sound delivery of product.

Do You Ship Internationally?

For this year we are sending just in North America.

How Long Will It Take To Get My Package?

Standard Delivery Time provided by UPS, which is the faster and most reliable source of sending package to customer.

PAYMENT

What Payment Methods Are Accepted?

All payments are made from Stripe Payment gateway.

Is Buying On-Line Safe?

Absolutely, buying online can be safe as long as you follow some precautions. Online shopping has become increasingly secure over the years, thanks to advanced encryption technologies and strict security protocols. To ensure a safe online shopping experience, here are a few tips to keep in mind: 1. Shop from Reputable Websites: Stick to well-known and reputable online stores. Look for websites that have secure URLs (https://) and a padlock symbol in the address bar. 2. Check for Reviews and Ratings: Before making a purchase, read reviews and ratings from other customers. This can give you insights into the product's quality and the seller's reliability. 3. Use Strong Passwords: Create unique and strong passwords for your online accounts. Avoid using easily guessable information like birthdays or names. 4. Avoid Public Wi-Fi for Transactions: It's best to avoid making online purchases while connected to public Wi-Fi networks, as they may not be as secure. Use a secure, private network whenever possible. 5. Keep an Eye on Your Statements: Regularly review your credit card and bank statements for any unauthorized transactions. If you notice anything suspicious, report it immediately. 6. Beware of Phishing Emails: Be cautious of unsolicited emails or messages asking for personal or financial information. Legitimate businesses won't ask for sensitive information via email. 7. Update Your Software: Keep your operating system, browser, and antivirus software up to date. This helps protect against known vulnerabilities. 8. Read Privacy Policies: Familiarize yourself with the website's privacy policy to understand how your data will be used and protected. 9. Use Two-Factor Authentication: If a website offers two-factor authentication (2FA), enable it. This adds an extra layer of security to your account. Remember that while there are risks associated with any online activity, following these precautions can greatly minimize them. Online shopping offers convenience and access to a wide range of products, and by taking the necessary steps, you can enjoy a safe and satisfying shopping experience." Feel free to tailor this response to match your brand's voice and the level of detail your customer might be looking for.

Order & Retunrs

How do I place an Order?

Placing an order on our website is easy and convenient. We have an 'Add to Cart' feature along with the secure Stripe payment method for transactions. Here's how you can place your order: Browse Our Products: Start by browsing our website and exploring the products we offer. You can click on product images or titles to view detailed descriptions and pricing. Add to Cart: When you find a product you'd like to purchase, simply click the 'Add to Cart' button. This action adds the selected item to your shopping cart. Review Your Cart: To review your selected items, click on the 'Cart' icon usually located at the top of the page. Here, you'll see a list of the products you've added along with their quantities and total prices. Adjust Quantities: In the cart, you can adjust the quantity of each item if needed. You can also remove items from the cart if you change your mind. Proceed to Checkout: Once you're satisfied with your selections, click the 'Proceed to Checkout' button. This will take you to the checkout page. Provide Shipping Information: On the checkout page, you'll be prompted to provide your shipping information, including your name, address, and contact details. This ensures that we can deliver your order to the right place. Choose Payment Method: Select the Stripe payment method from the available options. Stripe is a secure and trusted payment gateway that ensures your transaction details are handled with the highest level of security. Complete Payment: Follow the prompts to enter your payment details, including your credit card information. Stripe encrypts this data to keep it safe during the transaction process. Place Order: After entering your payment information, review your order details and make sure everything is accurate. Once you're ready, click the 'Place Order' button to finalize your purchase. Order Confirmation: After successfully placing your order, you'll receive an order confirmation on the screen and via email. This confirmation will include your order number and a summary of your purchase. And that's it! Your order will be processed, and you can expect to receive your products within the estimated delivery time. If you have any questions or need assistance at any point during the process, feel free to reach out to our customer support team, and we'll be happy to help.

How Can I Cancel Or Change My Order?

To Change / Cancel Order, email us on : customer@ubtstore.com or you may contact us on our 24/7 Helpline number. +1 307 296 4839

How Do I Track My Order?

Tracking your order is simple, and we're here to help you stay updated on the status of your delivery. Here's how you can track your order using the UPS tracking number we've provided: Retrieve Your UPS Tracking Number: Check your email for an order confirmation from us. This email will contain your UPS tracking number. You can also find the tracking number by logging into your account on our website and viewing your order history. Visit the UPS Tracking Page: Open your web browser and go to the UPS tracking page. You can access it directly by typing 'www.ups.com/track' into the address bar. Enter Your Tracking Number: On the UPS tracking page, you'll see a field where you can enter your tracking number. Simply type in or paste the tracking number provided to you. Initiate Tracking: After entering the tracking number, click the 'Track' button. UPS will then provide you with real-time tracking information about your package. Monitor Your Shipment: Once you're on the tracking results page, you'll be able to see various updates about your package's journey. This might include information about when it was picked up, its current location, and estimated delivery date. Receive Notifications: Depending on your preferences, UPS may also provide you with notifications about key delivery milestones, such as when the package is out for delivery or has been successfully delivered. Contact Support (If Needed): If you have any questions or concerns about the tracking information or the status of your order, don't hesitate to reach out to our customer support team. We're here to assist you. Remember that the tracking information is updated regularly, so you can check back whenever you'd like to get the latest updates on the whereabouts of your package. If you're ever uncertain about the tracking information or if there are any unexpected delays, please feel free to get in touch with us, and we'll be glad to assist you further.

How Can I Return a Product?

We understand the importance of customer satisfaction and are actively working on establishing a clear return and refund policy to better serve you. While we currently do not have an official policy in place, we are committed to making sure you have a positive experience with your purchase. If you receive a product that is damaged, defective, or not as described, please contact our customer support within 7 days of receiving your order. We will work with you to address the issue and find a solution that ensures your satisfaction. We value your feedback and are continuously striving to improve our services. Your concerns are important to us, and we're dedicated to finding the best way to handle returns and refunds in a fair and customer-friendly manner. In the meantime, if you have any questions about a specific order or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have a positive shopping experience with us. Thank you for your understanding and patience as we work towards providing you with a more comprehensive return and refund policy. This response acknowledges the absence of a formal policy while assuring the customer that you're committed to addressing their concerns and providing assistance. It also provides some guidance on what customers can do if they encounter issues with their orders. Remember to update this FAQ once you have established a clear return and refund policy.
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